Support & contact
How can we help you
Need help with the Hidalgo Junior app? We're here to help.
If you experience issues with login, bookings, cancellations, or any technical problems, you can contact us through the following channels.
Contact
Support email:
Phone:
Address:
Hidalgo Junior
Calle Calderón de la Barca 6, Sant Pere de Ribes 08810 (Barcelona), Spain
Support hours
Tuesday to Friday
09:00–13:00 and 16:00–20:00
Saturday
09:00–14:00
What can we help you with?
We can assist you with issues related to:
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Login problems
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Sign in with Apple
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Sign in with Google
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Biometric authentication issues (Face ID / Touch ID)
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Errors when booking an appointment
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Appointment cancellation or modification
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Notification issues
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Questions about available services
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General technical issues with the application
Frequently Asked Questions
I can't log in
Please verify that you are using the correct login method (email, Apple, or Google). If the issue persists, contact us.
I can't book an appointment
Check that there is availability for your selected date and that your internet connection is working properly.
I can't cancel my appointment
Cancellations are subject to the cancellation policy configured by the business. If you need assistance, please contact support.
I am not receiving emails
Please check your spam or junk folder. If you still do not receive communications, contact us.
Why does the app request calendar access?
Calendar access is completely optional and is only used to allow you to add your appointments to your device calendar and avoid duplicate bookings.
What is Face ID / Touch ID used for?
Biometric authentication is used solely to provide secure and convenient access to your account from your own device.
Legal information
Technical information
Application: Hidalgo Junior
Supported platforms: iOS and Android
If you experience any issue with the application, we will do our best to respond as soon as possible.